Last Updated: September 17, 2026

At Desi Angan, we carefully prepare and pack your pinnis, dry fruits, and other products so they reach you in good condition. We work with reliable courier services to deliver orders across Pakistan. Once your order is confirmed, our team prepares it for dispatch and provides it to the courier for delivery. Delivery times may vary depending on your location, courier operations, weather, and other circumstances beyond our control.

1. Order Processing

After you place an order with Desi Angan, we process it as soon as possible. Orders are normally prepared, packed, and handed over to the courier within the processing time specified on our website or at the time of purchase. During busy periods, special occasions, sales, or holidays, processing may take a little longer than usual. We may contact you by phone or email if additional information is required to confirm or process your order.

2. Delivery Across Pakistan

We currently offer delivery services within Pakistan. Once your order has been dispatched, it will be delivered to the address provided during checkout. Delivery times can differ depending on your city, area, courier availability, and other delivery conditions. Remote areas may require additional time compared with major cities, and some locations may have limited courier service.

3. Estimated Delivery Time

Most orders are expected to reach customers within the estimated delivery period shown on our website or communicated at the time of ordering. The estimated time begins after your order has been processed and dispatched, rather than immediately when the order is placed. Delivery may take longer during weekends, public holidays, high-order periods, adverse weather, or unexpected courier delays. Delivery estimates are provided as a guide and are not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before your order is confirmed. The shipping cost may vary depending on the delivery location, order size, weight, or available delivery service. Any applicable delivery charges are the responsibility of the customer unless Desi Angan is offering a specific free-shipping promotion. Promotional shipping offers may have their own terms and conditions.

5. Cash on Delivery

Desi Angan may offer Cash on Delivery (COD) for eligible orders and locations across Pakistan. When placing a COD order, customers are expected to provide an active phone number and complete delivery address so the courier can contact them when required. Customers should be available to receive and pay for the order at the time of delivery. COD availability may depend on the customer's location and the courier service being used.

6. Order Confirmation

For certain orders, we may contact you by phone, WhatsApp, or email to confirm your order and delivery details before dispatch. If we are unable to confirm the information provided, the order may be delayed or cancelled. Please make sure your name, phone number, and delivery address are correct when placing your order. Providing accurate information helps us avoid unnecessary delivery delays or failed delivery attempts.

7. Tracking Your Order

When tracking information is available, we may provide the relevant tracking details after your order has been dispatched. You can use the tracking information to follow the progress of your shipment through the courier service. Tracking updates may take some time to appear after the parcel has been handed over to the courier. If you have not received your order within the expected delivery period, please contact us so we can help check its status.

8. Delayed or Failed Deliveries

Although we work to have every order delivered on time, delays can sometimes occur because of courier issues, weather conditions, public holidays, incorrect addresses, high delivery volumes, or other circumstances outside our control. If a courier attempts delivery but is unable to reach you, additional delivery attempts may be subject to the courier's policies. Desi Angan is not responsible for delays caused by incorrect or incomplete information provided by the customer.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, city, area, and any useful delivery instructions. If an order is returned because the address was incorrect, incomplete, or the customer could not be reached, additional charges may apply if the order needs to be shipped again. Please contact us as soon as possible if you notice an error in your delivery information after placing an order.

10. Damaged Packages

Please check your package when it arrives. If the parcel appears seriously damaged, opened, or tampered with, please contact Desi Angan as soon as possible and provide clear photographs of the package and product. We will review the issue and work with you to determine the appropriate solution. Keeping the original packaging may be helpful while the matter is being reviewed.

11. Food Product Delivery

Because Desi Angan sells pinnis, dry fruits, and other food products, we take particular care with packaging and dispatch. Customers should store their products according to the instructions provided with the product and keep them in suitable conditions after delivery. Desi Angan cannot be held responsible for changes in product quality caused by improper storage or handling after the package has been received by the customer.

12. Contact Us

If you have questions about your order, delivery status, shipping charges, or any other shipping-related matter, please contact us using the information below. When contacting us about an existing order, please provide your order number and the phone number used during checkout so that we can locate your order quickly. Our team will review your request and provide assistance as soon as reasonably possible.

Desi Angan
Email: fahad.fahad4150@gmail.com
Location: Pakistan