Last Updated: September 17, 2026

At Desi Angan, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, place an order, or contact us. We want you to feel comfortable shopping with us and understand how your information is handled. By using our website and services, you agree to the practices explained in this policy.

1. Information We Collect

When you shop at Desi Angan, we may collect information that you provide while placing an order or contacting us. This may include your name, phone number, email address, delivery address, billing details, and information related to your order. We may also receive information when you contact our customer support or leave feedback about our products. In addition, certain technical information, such as your device type, browser, IP address, and website activity, may be collected automatically when you browse our website.

2. How We Use Your Information

The information we collect helps us provide a smooth and reliable shopping experience. We use it to process your orders, confirm purchases, arrange deliveries, respond to your questions, and provide customer support. We may also use information to improve our website, products, services, and overall customer experience. Where necessary, your information may be used to prevent fraud, protect our website, resolve issues, and meet applicable legal or business requirements.

3. Order and Payment Information

When you place an order with Desi Angan, we collect the information needed to process and deliver your purchase. This may include your name, phone number, delivery address, and order details. If you choose Cash on Delivery, this information is used to confirm and deliver your order. If online payment services are available, payments may be handled by a third-party payment provider, and your sensitive payment credentials are not stored by Desi Angan unless specifically required by the payment service.

4. Sharing Your Information

We respect your personal information and do not sell or rent your information to other companies. We may share necessary information with trusted service providers when it is required to operate our store and complete your order. For example, your name, phone number, and delivery address may be shared with a courier company so your package can be delivered. Information may also be shared when necessary to process payments, provide technical services, prevent fraud, protect our business, or comply with a legal requirement.

5. Cookies and Similar Technologies

Desi Angan may use cookies and similar technologies to make our website work properly and provide you with a better shopping experience. Cookies can help us remember your cart, understand how visitors use our website, improve website performance, and remember certain preferences. We may also use these technologies to understand the performance of our marketing and promotional activities. You can control cookies through your browser settings, although disabling certain cookies may affect some features of our website.

6. Marketing and Promotional Communications

From time to time, Desi Angan may send promotional messages about new products, special offers, discounts, or other updates that may be relevant to our customers. We will respect your choice if you do not wish to receive promotional communications from us. You can unsubscribe from marketing messages at any time by using the available unsubscribe option or by contacting us directly. Even if you stop receiving promotional messages, we may still contact you when necessary about an order, delivery, payment, or other service-related matter.

7. Protection of Your Information

We take reasonable measures to protect the personal information provided to us and to reduce the risk of unauthorized access, misuse, loss, or disclosure. We work with trusted services and use appropriate security practices when handling customer information. However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security of information transmitted through our website.

8. Retention of Your Information

We keep your personal information only for as long as it is reasonably necessary for the purposes explained in this Privacy Policy. This may include fulfilling orders, providing customer support, maintaining transaction and business records, resolving disputes, preventing fraud, and meeting legal or accounting requirements. When personal information is no longer required for these purposes, we may securely delete or remove it where appropriate. Certain information may need to be retained for a longer period when required by law or legitimate business needs.

9. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or how it is being used. Where applicable, you may request that inaccurate information be corrected or ask about the deletion of information that is no longer required. You can also choose not to receive promotional communications from us. Please understand that some information may need to be retained when it is necessary for order records, legal obligations, accounting purposes, security, or other legitimate business requirements.

10. Third-Party Services and Links

Our website may use or contain links to third-party services, websites, payment providers, social media platforms, or other online services. These third parties may have their own privacy policies and terms that apply when you use their services. Desi Angan does not control the privacy practices of independent third-party websites or services. We encourage you to review the privacy policies of those services before providing them with personal information.

11. Children's Privacy

Desi Angan provides products and services for general customers and does not knowingly collect personal information from children for the purpose of creating accounts or completing purchases. If you believe that a child has provided personal information to us without appropriate permission, please contact us using the details provided below. If we become aware that we have collected information from a child where it should not have been collected, we will take reasonable steps to review and address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, services, or privacy practices change. Any updated version will be published on this page with a revised “Last Updated” date. We recommend checking this page occasionally so you remain aware of how your information is handled. Your continued use of the Desi Angan website after an updated policy is published means that you acknowledge the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Desi Angan handles your information, you are welcome to contact us. We value our customers and will make reasonable efforts to address privacy-related questions and requests. For any privacy matter, order-related concern, or information request, please reach out using the contact details below. We will review your message and respond as soon as reasonably possible.

Desi Angan
Email: fahad.fahad4150@gmail.com
Location: Pakistan