Last Updated: September 17, 2026
At Desi Angan, we take pride in preparing and delivering quality pinnis, dry fruits, and other food products to our customers. Because our products are food items and are prepared, packed, and handled with care, we follow a specific return and refund policy to maintain product quality and hygiene. We encourage you to check your order carefully when it is delivered and contact us as soon as possible if there is any issue with your purchase.
1. Food Products and Returns
Due to the nature of our products, we generally do not accept returns or exchanges simply because a customer has changed their mind or no longer wants the product. Pinni, dry fruits, and other food items cannot be resold once they have been delivered because of food safety and hygiene concerns. However, if you receive an incorrect, damaged, spoiled, or defective product, we will review the issue and provide an appropriate solution according to the circumstances.
2. Damaged Products
If your order arrives damaged, please contact us as soon as you receive the package. We may ask you to provide clear photographs or a short video showing the condition of the package and product so that we can properly review the issue. Once the damage is verified, we may offer a replacement or refund depending on the product and situation. Please do not throw away the damaged product or packaging until we have reviewed your request.
3. Incorrect Product
If you receive a product that is different from what you ordered, please contact us immediately so we can check your order details. Once the issue is confirmed, we will arrange the appropriate solution, which may include sending the correct product or providing a refund where applicable. Our aim is to make sure you receive exactly what you ordered from Desi Angan.
4. Product Quality and Freshness
We carefully prepare and pack our products before dispatch, but food products can sometimes be affected by storage, temperature, or handling during transportation. If you believe that your product arrived in an unsuitable condition, such as being spoiled or having an unusual quality issue, contact us promptly after delivery. Please provide photographs and relevant order details so we can investigate the matter and determine the appropriate resolution.
5. Order Cancellation
If you need to cancel an order, please contact us as quickly as possible after placing it. We may be able to cancel the order if it has not yet been prepared or dispatched. Once an order has been prepared, packed, or handed over to the courier, cancellation may no longer be possible. For customized, specially prepared, or already dispatched food orders, cancellation may not be accepted.
6. Refund Eligibility
A refund may be considered when an order has been confirmed to have a genuine issue, such as receiving the wrong product, receiving a damaged product, or receiving a product that arrived in an unsuitable condition. Refund requests are reviewed individually based on the information provided by the customer and the circumstances of the order. A refund will not normally be provided for products that have been opened, consumed, mishandled, or stored improperly after delivery.
7. Refund Process
Once your refund request has been reviewed and approved, we will let you know how the refund will be processed. The method and timing of the refund may depend on the original payment method and the circumstances of the order. For Cash on Delivery orders, we may contact you to confirm the details required to process an approved refund. Please allow reasonable time for the refund to be completed after approval.
8. Delivery-Related Issues
If your package is delayed, returned by the courier, or arrives with visible damage, please contact us so we can check the delivery status with the relevant courier service. Delivery times may sometimes be affected by weather, public holidays, courier delays, incorrect address details, or other circumstances outside our direct control. If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply where a second delivery is requested.
9. Unclaimed or Refused Orders
If a customer refuses an order or does not accept the package from the courier without a valid product-related reason, the order may be returned to us. In such cases, any applicable delivery or return-to-origin charges may be deducted from an eligible refund, or the order may not be eligible for a refund depending on the circumstances. We encourage customers to accept their orders or contact us in advance if there is a genuine issue with delivery.
10. How to Request a Refund or Replacement
If you have received a damaged, incorrect, spoiled, or otherwise unsuitable product, please contact Desi Angan as soon as possible after delivery. Include your order details along with clear photographs or other information that helps us understand the issue. Our team will review your request and, where appropriate, arrange a replacement or refund. Requests made after an extended period may not be accepted because of the nature of our food products.
11. Contact Us
If you have any questions about our Refund & Return Policy or need help with an order, please contact us using the information below. We are happy to review genuine product and delivery concerns and work toward a fair solution. When contacting us, please include your order details so that we can locate your purchase and assist you more quickly.
Desi Angan
Email: fahad.fahad4150@gmail.com
Location: Pakistan